Oh dear, that does not seem a very good way to treat customers.

While we understand the fees, but to Waive the fees and then backtrack on this seems like very poor customer service.

Do you have the fee waiver in writing? I would definitely follow this up if I was you as you should at the least be entitled to a refund?

Thanks for the report

Steve

I purchased 3 tickets 6 months ago for a helicopter trip provided by Blue Hawaiian. I was later informed I would need to pay an additional fee of $170 because of my weight. I requested the fee be waived, which blue hawaiian agreed to. On the day of the flight they demanded the fee anyways. I refused and they would not refund me. I believe they breeched our agreement. Adding a last minute fee, they had already waived, seems very unethical. Seems they are more interested in $$, than the customer experience.

Hi Mike, 

Hope you get around to booking that trip soon. 

We can Confirm Maui is every bit as amazing as you imagine and when you finally get there it will live up to the hype. 

There is a huge range of things to do on the Island. Maui Stranght really is its diversity. For such a small place there are so many unique landscapes and environments that just about anything can take place on the Island. This one reason we love it so much. 

Happy Traveling 

Steve

Hi Nuttanee,

So Sorry to hear your trip got postponed, like so many others. The Vaccine seems to be the crack of sunlight o the horizon so hopefully, we can all get back to doing what we love soon enough! 

Glad you are looking forward to a Helicopter Tour once you finally get back to Travelling. 

We know you are going to LOVE Maui and I think we will all appreciate these trips even more now we know they can be taken away! 

Thanks

Steve

Hi Nina, 

Yep, the color, nature, and sheer brilliance of the island really comes out from the air. Hope you get to visit in the future and experience the wonders of the island first hand, Really we love our photo’s but they do not do the place justice! Nothing compares to seeing it first hand

Steve

Hi Alex,

Great to see you are planning to get over to the States as soon as we finally get this pandemic sorted. It really is such a wonderfully diverse place to visit and getting to see it from above is such an amazing experience. 

Hope to see you soon, 

Steve

I’ve always wanted to visit Hawaii as it looks beautiful but I’ve never even been to the states yet but when this pandemic is completely over traveling the states will be number one on the bucket list. Also on the bucket list is going in a helicopter, and wow Maui definitely looks like the place to make this happen!